Terms & Conditions
Off Road Depot reserves the right to refuse or cancel any order at any time!
Your access to and use of the Off Road Depot, including any purchase made using our web site is exclusively governed by these terms and conditions and any others contained on this web site (collectively, “Terms and Conditions”), as may be supplemented by applicable law. By accessing, using or purchasing products from Off Road Depot, you agree to be bound by the Terms and Conditions.
The Terms and Conditions may be changed at any time without prior notice. We will make changes by modifying our web sites. Your continued access to or use of the modified web sites conclusively demonstrates your acceptance of those changes prospectively. Off Road Depot reserves the right to, at any time, discontinue products, change product specifications, prices, designs, features, models or equipment without incurring obligation.
No other provisions or changes are binding upon us unless reduced to writing and signed by an authorized Off Road Depot representative.
Off Road Depot will process all orders received the day after the order is received. If the item is currently available, the product will ship the day following the order date, with respect to the type of delivery service requested by the customer. (For example; If you order something on Monday selecting the Next Day Air Option, if the product is available, your order will be processed and shipped on Tuesday and you should receive it by Wednesday) This does not include weekends and holidays. We are not liable for shipping charges, for items that are not currently in-stock. We will ship the item the manner in which it was ordered (i.e. Next Day, 2nd Day) whenever the product is or becomes available… However, if the item is or becomes backordered, and you wish to change your order to UPS ground when it arrives, we can give you an in-store credit for the difference between ground and the air option you originally requested. There are no refunds given for shipping charges!
The term used herein as “Free Shipping” only applies to “Ship To” addresses within the continental USA only. When a product is deemed “Free Shipping,” other shipping options including 3 Day, 2nd or Next Day Air, will not be accepted. The reason for this policy is that the automated shipping calculations through UPS will not be accurate and will undercharge for these types of shipping options.
Shipping charges are, in all cases, the complete responsibility of the customer and Off Road Depot will not be liable in any case for shipping charges incurred by the customer. This includes both from the origin to the customer and from the customer to the origin. We do not currently accept international orders…
At no time are refunds given on items that may go on sale after purchase.
There is a $2.00 handling fee automatically charged to all orders placed on our website.
Fiberglass body parts do not fit the same as stamped steel parts. While they can be finished to show quality, fiberglass body parts are built closer to race car standards than show car standards. Although fiberglass parts are easy to work with, they can require substantial work to conform to the varying history of your car. This means every car is slightly different. We have come to this conclusion after many years of installing and selling fiberglass body parts from many different manufacturers. Within 30 days of receipt, you must check fit before sanding or painting your new fiberglass pieces. If fiberglass parts have been sanded or painted they can no longer be sold as new for either race or show purposes. For this reason, the manufacturer will not warranty such parts. Our policy for returning fiberglass parts is limited to the purchase price of the unit on exchange. A 20% restocking fee is applicable for the monetary return of funds. In the event you feel the product is defective, our policy requires that you send the product back to us freight prepaid. A full investigation by Off Road Depot and the manufacturer will ensue. This includes fitting the item on the respective car, matching the part to the mold, and matching it with other items produced from the same mold. If it is determined that the product is not defective, the product will be returned at the customers expense. If it is deemed that the product is defective, a replacement will be sent at no cost, and the return freight charges incurred by the customer will be refunded in the form of an in-store credit.
All product that leaves Off Road Depot is inspected and confirmed to be in good condition, heavily packaged, and is insured for the value of the product. Noted on the package is clear neon stickers warning you to inspect the product in the presence of the carrier/driver. In the event damages occur, have the driver notate the damage. If the package was left at your door, you must notify the carrier immediately and file a damage claim. Do not return the product to Off Road Depot as it is our policy to refuse returns without an Return Authorization number. Retain all the packaging so the product can be inspected by the carrier. In most cases, small repairs can be made at a reasonable cost. Get an estimate, and submit the claim. Full loss claims are scrutinized much heavier.
Please note: For fiberglass hoods, removal of stock hood springs and use of a prop rod and hood pins are highly recommended. For trunks, removal of springs or tension rods is highly suggested.
Special Order Items – Some items listed in this catalog are made to order by the manufacturer. These “special order items” require pre-payment by debit card, Credit Card, or wire transfer funds and are non-returnable.
Back Orders – Items temporarily out of stock will be placed on back-order unless you indicate that a refund should be made. All shipping charges on regular domestic orders are charged on the initial order, so back orders are shipped at no additional charge. Back ordered items usually are shipped within 30 days, however, availability can change and Off Road Depot reserves the right to cancel any back order and issue a refund.
Refused Shipments – The customer is responsible for freight both ways on any shipment for which delivery is refused
Warranty and Disclaimer of Liability
Off Road Depot expressly disclaims, and the purchaser expressly assumes, responsibility for any incidental or consequential damages arising from any and all product failure, sold through Off Road Depot. Defective product liability is limited to the replacement/purchase price of the product and is provided by the manufacturer of the goods.. Any provision voided by state or other applicable law shall not act to enlarge other provisions of this warranty except as expressly required by law. Click here for Return Policy info.
Off Road Depot products are provided “AS IS.” We do not make any representations or warranties, whether express or implied, regarding or relating to Hot Rod Depot.com or any associated hardware or software, including the content or operations of either. TO THE FULLEST EXTENT PERMITTED BY LAW, Off Road Depot DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT SHALL Hot Rod Depot.COM OR ANY OF ITS EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS (collectively, the “Off Road Depot parties”) BE LIABLE FOR ANY DIRECT OR INDIRECT LOSSES OR DAMAGES ARISING FROM OR RELATED TO ANY PRODUCTS, SERVICES OR SOFTWARE PROVIDED HEREIN. This limitation of liability applies to all losses and damages of any kind whatsoever (whether general, special, consequential, incidental, punitive, exemplary, or otherwise, including loss of income, profits, or data), whether arising in contract, negligence or other tort theory, even if we have been advised of or should have known of the possibility of such losses or damages.
The preceding Warranty Disclaimer and/or Limitation of Liability shall survive the failure of any exclusive remedy, but they may be prohibited or restricted by applicable law so they may not apply to you.
YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS THE Off Road Depot PARTIES FROM AND AGAINST ANY AND ALL THIRD PARTY CLAIMS, DEMANDS, LIABILITIES, COSTS OR EXPENSES, INCLUDING REASONABLE ATTORNEYS’ FEES, ARISING FROM OR RELATED TO ANY BREACH BY YOU OF ANY OF THE TERMS AND CONDITIONS OR APPLICABLE LAW, INCLUDING THOSE REGARDING INTELLECTUAL PROPERTY.
For your convenience, Off Road Depot contains links to other web sites where you can download software. That separate web site and the software are provided by a non-affiliated company independent of Off Road Depot. We do not endorse or make any representations or warranties concerning that web site or the software. By their terms, Off Road Depot Warranty Disclaimer and Limitation of Liability are fully applicable to any use you may make of that link, that separate web site, and the software.
Safe, secure shopping is our top priority at Off Road Depot. Our customers don’t have to worry about credit card safety, because we use the latest in security technology to ensure that personal information is protected at all times.
Off Road Depot takes advantage of Secure Socket Layers (SSL) to encrypt all transactions that require personal information. The industry standard for security, SSL scrambles user data, including names, credit card numbers, and addresses, so that it cannot be read as it travels over the Internet. As you navigate through the site, you will be notified with pop-up messages when the information you are submitting will be sent via SSL. You can also check the security of your Internet session by looking at the bottom of your browser; if a “locked” padlock icon appears, you are on a secure page; if the padlock icon is “unlocked,” you are not on a secure page. Another way to make sure is to look in your “address bar.” Instead of the standard (http://) it will read (https://).
We also use extra security features like “security questions” – personal questions designed to confirm customers’ identities – and a check-out process that help keep you safe on public computers. If a mismatch occurs we have security systems in place to request signatures and identification to minimize loss potential while providing extra security against unauthorized or fraudulent credit card transactions.
When you use a credit card to make a purchase on the Internet, you should be aware that under federal law, the card issuer generally cannot hold you liable for more than $50.00 of fraudulent charges. In the unlikely event you are subjected to fraudulent credit card use, you must first notify the card issuer in accordance with its reporting rules and procedures.
If you’re still hesitant to use your credit card to buy online, remember that you can always use the Fax/Mail Order Form. Just print the document out by using the print button on your browser. Complete and fax the form to (702) 262-0099 and we’ll process your order promptly. If you don’t have access to a fax machine we suggest you phone in your order to (702) 262-0077 between the hours of 9-5pm M-F PST.
We consider the personal information you choose to share with us to be confidential. We do not share any personal or identifying information you submit through our web sites with any unaffiliated third party, unless it is necessary to respond to your inquiry or required by law.
We train our associates to respect and protect our customers’ privacy. We limit our associates’ access to information about you, and stress the importance of your privacy with our associates.
If you just view our web sites, we do not collect any personal or identifying information about you. We do monitor the number of visits to our web sites, but only in the aggregate. This information is important for us to provide the best possible service to you.